Outcomes - Selected Case Summaries
Categories
 Complaint against no response to request for information - Department of Children and Family Services
Early Resolution | 12 October 2023
Department of Children and Family Services
The complainant sent an email requesting information on a family matter at the DCFS and due to no response to his email, sent a complaint to the Ombudsman.
The DCFS responded to the complainant with partial information. There might have been some initial confusion regarding reason for his complaint to the Ombudsman. Subsequently they addressed his request to reply to his email and they also held a meeting to discuss his complaint at the DCFS.